For change of mind products, we will accept returns on the following basis:
- You contact us within 7 days of receiving your order and the return is received within 14 days;
- The item is returned in new condition and not used. Once an item has been opened and played with we are unable to resell due to health and safety;
- The item is not damaged in any way.
To return your item for change of mind, you must follow our returns process as outlined below:
- Please email our team at: email@example.com to seek approval to return
- The cost of the return shipping will be covered by the customer.
- A 10% restocking fee will apply and will be debited from any refund.
- Your item must be returned and inspected prior to a decision on whether a refund will be processed or not.
- If the returned item does not meet the conditions of this policy, no refund or credit will be processed. The item can be returned to you at your expense.
Returns due to our error:
On the rare chance that the item you have received is incorrect please contact us immediately on receipt at firstname.lastname@example.org .We will arrange for the item to be returned and a replacement sent out immediately at our cost. Any item held for longer than 14 days is deemed to be correct.
IMPORTANT RETURNS INFORMATION
**We urge you to please check your product upon delivery. We understand our products are sometimes purchased on pre-order months prior for birthdays and special occasions, however, we cannot replace any faulty items past 30 days after delivery.
WHERE WE SHIP
We currently ship to Australia, New Zealand and the UK only. Shipping is calculated at checkout and is determined by weight. Sadly we are unable to ship to Canada or the USA at this time as these countries will not cover us for product liability insurance. We understand that this is highly frustrating and we apologise and hope to be able to ship to your country one day soon.
SHIPPING AND PROCESSING YOUR ORDER
An e-mail confirmation is sent to the email address you used at checkout after placing your order. Please keep this e-mail with your order number as proof of your purchase.
Please note that all bulky like but not limited to the French Chateau Dollshouse, Vanities, Trunks, Tea carts, Market carts etc are shipped using the freight forwarders “Couriers please or Fastway as an ‘Authority to leave’ service. In the incident that you arent home to accept the parcel, our drivers will always try to leave your order in a safe dry place where possible. Please let us know if you have any dogs on the property so I can leave a note for the courier.
If you prefer to have a ‘signature on delivery service’ please contact us prior to ordering so we can provide you with a quote as this option is slightly more expensive. Furthermore, if you are moving house, you must update us with the new address before the shipment is dispatched so we can adjust it on our file. If your order has already been shipped after this has been communicated to us we hold no responsibility and will be unable to send a replacement until the shipment is posted back to us, in this case the customer will need to cover all associated costs to re-send.
If your parcel is shipped back to us due to you being unable to collect from the post office, we will happily re-send your parcel once it arrives back to us at the customer’s expense.
We do not accept any responsibility in the unfortunate event your items are stolen from outside of your property, if you feel your property isn’t accessible by couriers or has a safe place to leave a parcel all day please contact us to have your order upgraded to a ‘signature on delivery service’ so our courier can leave a card for you to collect from their depot or leave instructions to arrange re-delivery.
Delivery is generally between Monday-Friday unless the freight forwarder chooses to deliver on a weekend which they often do during peak periods like Christmas and school holidays.
1. All orders delivered within Australia automatically have tracking. If your order has not arrived, please contact our customer service department for assistance of tracking at email@example.com
2. International orders are sent with a Standard Australia post service. This service comes with tracking and your tracking number will be emailed to you once it has been shipped.
Orders are usually dispatched within 3 business days. Once your order has been dispatched from the warehouse, delivery time will be subject to the delivery service allocated by your geographical location. Once your parcel has left our warehouse we will send you a tracking number so you can easily track its progress.
**Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries. Fewer passenger flights means our freight forwarders have much less air freight capacity which has slowed down delivery times dramatically. There will be times you will notice on the tracking that your parcel hasn’t moved for an extended period of time which is due to the backlog. Our couriers are working as hard and fast as they can to deliver your parcels to you, we ask kindly that you have patience with our team as once your parcel has left our warehouse we have no control over the delivery time frame.
All International deliveries are sent via Australia post, which are experiencing international delivery delays to all destinations due to limited airline capacity and government restrictions as a result of COVID-19, Australia Post is working with partner airlines and other postal operators to move items as quickly as possible to clear backlog.
Please note that Juni Moon reserves the right to end any promotions, sales or discount offers at any time.
All discount codes must be entered at the checkout and only one discount can be used per order.
Regretfully the software we use will not allow us to manually apply a discount code to your order or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not be able to reimburse any additional funds back to you so please take care to ensure your code has been carefully entered at checkout.
If you realise you have ordered before a sale has occured we will not be able to cancel your order, we will always advertise that a sale is occuring 2 days before hand to give notice
If you wish for your order to be refunded because of change of mind you will be charged the amount we are charged by shopify of $8 AUD
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
Return parcels can be sent to:
39 Insight Circuit, Carrum Downs 3201, Victoria, Australia